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Project Manager, Technical Operations

2 months ago

Atlanta, Georgia, United States Computacenter Full time
About the Role

The Technical Project Lead is responsible for overseeing the technical aspects of project delivery, ensuring high-quality outcomes and consistent customer satisfaction. This role involves developing and implementing strategies and standards, providing guidance and leadership to project teams, managing stakeholders, and coordinating with various service channels.

Key Responsibilities
  • Oversee the technical quality of project outcomes delivered to customers.
  • Coordinate with delivery workstreams within accounts to ensure seamless project execution.
  • Serve as the first escalation point for project-related issues.
  • Interface with Computacenter's PMO, Sales, Solution Sales, Consultancy, Integration Center, and onsite teams associated with a project.
  • Lead and engage with Consultancy SMEs as needed per project.
  • Interface with customer key technical stakeholders throughout the project lifecycle.
  • Accountable for customer signoff at technical closure.
  • Create technical documents required in each project phase, such as Site Survey/Rack Design Documents and Technical Workbooks.
  • Review and approve internal technical documents.
  • Deliver technical documentation to internal teams and Integration Center.
  • Review and train technical requirements within internal teams.
  • Engage in First Article Builds/Proof of Concepts.
  • Provide technical escalation support as the point of contact from internal teams.
  • Provide vetting and oversight of onsite resources to ensure appropriate skillsets are leveraged to meet Computacenter's implementation standards.
  • Provide technical support and guidance to onsite resources.
  • Responsible for Project Engineer performance appraisals.
  • Provide input for Statement of Work (SOW)/Level of Effort (LOE) for new and existing opportunities.
Requirements
  • Bachelor's degree or equivalent work experience in a technical field.
  • 5-7 years' experience in installing, configuring, enhancing, and/or maintaining enterprise environments.
  • Experience with large workplace deployments.
  • Relevant industry certifications (BICSI, CCNA, JNCIA) are preferred.
  • Experience in datacenter solutions and holding associated certifications is a plus.
  • Experience in LV or AV solutions and holding associated certifications is a plus.
  • Legally eligible to work in the United States.
  • Strong interpersonal and communication skills with the ability to present in a group setting.
  • Professional self-starter, able to work collaboratively with others.
  • Expertise in the latest technologies for their practice, and the ability to communicate these different technologies in layman's terms.
  • Highly organized and understanding of project implementation timelines and processes.
  • Competent to advanced skills with MS Excel & MS Visio.
  • Possessing a sense of urgency with strong organizational and follow-up skills.
About Us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.