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Junior Customer Relations Specialist

2 months ago

Albuquerque, New Mexico, United States Triumph Management Group, Inc. Full time
Job Overview

Position Summary:

As a Junior Customer Relations Specialist at Triumph Management Group, Inc., you will be instrumental in fostering our company's growth by providing essential support to both the customer service and sales teams. You will serve as the primary contact for prospective clients, offering insights into our services, addressing questions, and assisting with the onboarding process. This position presents a fantastic opportunity to build foundational skills in customer relations, sales, and client engagement, with significant potential for advancement within the company.

Key Responsibilities:

  • Act as the first point of contact for potential clients, responding to inquiries and delivering precise information about our services.
  • Engage with clients and effectively conduct presentations on behalf of our company to promote new enrollments and boost sales.
  • Guide clients through the onboarding process, assisting them with necessary documentation and procedures.
  • Work closely with the sales team to identify potential leads and ensure timely follow-up communication.
  • Maintain a thorough understanding of our services, pricing structures, and offerings to effectively respond to client inquiries.
  • Utilize customer relationship management (CRM) software to accurately log client interactions, update records, and monitor progress throughout the sales process.
  • Participate in ongoing training sessions to enhance product knowledge, customer service capabilities, and sales strategies.
  • Contribute to achieving both team and individual sales objectives while upholding our commitment to exceptional customer service.
  • Collaborate with internal departments to ensure a smooth customer journey from initial inquiry to successful onboarding.

Qualifications:

  • High school diploma or equivalent; a college degree is advantageous.
  • No previous experience necessary; comprehensive training will be provided.
  • Strong interpersonal abilities and the capacity to build rapport with a diverse clientele.
  • Excellent verbal and written communication skills.
  • A positive and enthusiastic demeanor, with a genuine commitment to delivering outstanding customer service.
  • Detail-oriented and organized, capable of juggling multiple tasks and priorities efficiently.
  • Basic computer proficiency and familiarity with CRM systems is a plus.
  • A willingness to learn and adapt in a dynamic, fast-paced environment.

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