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Customer Service Representative

1 month ago


Houston, Texas, United States City of Lubbock Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at the City of Lubbock. As a key member of our Animal Services department, you will be responsible for interacting with citizens in person or by telephone to process service requests, accept payments, and provide information.

Key Responsibilities

  • Greet citizens in person or by telephone and ascertain the nature of their request or problem.
  • Obtain necessary information to process service requests or resolve problems.
  • Accept payments and maintain receipts.
  • Provide information to citizens and explain policies and procedures.
  • Prepare and maintain records using computer or other office equipment.
  • Deal with customers regarding delinquent accounts and set up payment schedules.
  • Promote the sale of electric and solid waste services.
  • Investigate high bills and process bank drafts and deposits as necessary.

Requirements

  • Completion of a high school diploma or equivalent with an additional year of clerical or customer service experience.
  • Knowledge of customer service techniques and basic office procedures.
  • Ability to deal effectively with others in a courteous manner and prepare and maintain accurate records.

Working Conditions

The ideal candidate will be able to frequently stand and walk, flex upper trunk forward, and lift up to 10 pounds. They will also be able to operate a variety of office equipment and speak in a clear, concise manner.