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Guest Services Associate

2 months ago

Richmond, Virginia, United States Linden Row Inn Full time
Job Summary:

The Front Desk Associate is the face of the Linden Row Inn, responsible for providing exceptional customer service to our guests. This role requires a high level of interpersonal communication skills, friendly professionalism, and a strong attention to detail.

Duties and Responsibilities:
  • Guest Services: Welcome guests upon arrival, check-in and register guests, and serve as the primary point of contact between guests and the hotel.
  • Phone and Email Management: Answer phones, take reservations, and direct calls as needed.
  • Cash Control and Accounting: Manage cash transactions, balance the cash drawer, and perform other accounting duties as assigned.
  • Room Assignments and Key Management: Assign rooms, prepare keys, and print registration cards as needed.
  • Guest Requests and Concerns: Accommodate guest requests, respond to guest concerns in a timely and professional manner, and provide local information and recommendations.
  • Housekeeping and Maintenance: Communicate with housekeeping staff on the status of guest rooms and maintain a clean and organized work environment.
  • Upselling and Promotions: Upsell guest rooms and promote hotel services to increase revenue and enhance the guest experience.
Required Skills and Abilities:
  • Knowledge of Local Area: Knowledge of local area attractions, restaurants, and shops.
  • Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Interpersonal and Customer Service Skills: Excellent interpersonal and customer service skills, with the ability to provide exceptional service to guests.
  • Organizational and Analytical Skills: Excellent organizational and analytical skills, with the ability to prioritize tasks and solve problems.
Education and Experience:
  • Education: High school diploma or equivalent.
  • Experience: At least two years of customer service experience preferred.
Physical Requirements:
  • Standing and Mobility: Able to stand for prolonged periods of time at the front desk station, climb stairs, and assist guests with luggage.
  • Lifting and Carrying: Able to lift up to 25 pounds and carry items as needed.