IT Support Specialist

14 hours ago


Shaker Heights, Ohio, United States University Hospitals Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Intern to join our team at University Hospitals. As an IT Intern, you will play a critical role in providing IT services and support to enhance departments' operational efficiencies, patient safety, and departmental workflow needs.

Key Responsibilities
  • Assist in the design of system workflow in conjunction with clinical and business partners to improve efficiencies and incorporate quality initiatives.
  • Provide support and input as needed, escalating issues appropriately.
  • Participate in change management activities to support successful system deployments and enhancements.
  • Assist in the development of policies and procedures in collaboration with clinicians, business personnel, and IT manager.
  • Troubleshoot issues with vendor assistance to resolution.
  • Support and troubleshoot Hospital Information Systems inbound/outbound interfaces as appropriate.
  • Create reports as needed and work problem tickets using ServiceNow or through the designated process.
  • Work with other application analysts to ensure system integrations.
  • Utilize and maintain appropriate change control procedures and standards.
  • Prepare detailed flowcharts/diagrams to assist with design decisions and problem analysis.
Additional Responsibilities
  • Perform other duties as assigned.
  • Comply with all policies and standards.
  • Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Annual training, the UH Code of Conduct, and UH policies and procedures are in place to address appropriate use of PHI in the workplace.



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