Airport Operations Manager
3 weeks ago
ABM Industries seeks an experienced Airport Operations Manager to oversee the passenger experience at SFO Intl Airport. As a key member of our team, you will be responsible for ensuring seamless operations, excellent customer satisfaction, and efficient service delivery.
Key Responsibilities- Operational Performance: Achieve high operational performance and functional service activities, ensuring that every passenger receives a world-class experience.
- Leadership and Guidance: Provide technical guidance, interpret policies and procedures, and coach front-line employees to perform functional tasks effectively.
- Staffing and Scheduling: Monitor and maintain optimal staffing levels, ensure accurate scheduling, and cover call-offs to meet client demands.
- Communication and Collaboration: Participate in client briefings, communicate with representatives, and maintain open dialogue with Duty Managers to ensure seamless operations.
- Service Audits and Quality: Conduct regular service audits, coach employees on quality standards, and maintain a safe and secure work environment.
- Front-Line Employees: Supervise and lead front-line employees on designated accounts and shifts, ensuring high standards of service and operational excellence.
- Education: High school diploma or GED required; college degree or equivalent work experience preferred.
- Experience: Previous management experience in airport operations or a related field is highly desirable.
- Skills and Qualifications: Excellent leadership, communication, and problem-solving skills; ability to work in a fast-paced environment with multiple priorities.
We offer a competitive salary of $25.07 per hour, plus a comprehensive benefits package, including flight benefits for eligible positions.
Work EnvironmentThe work environment at SFO Intl Airport is moderate to heavy noise level, requiring the ability to work in a fast-paced, dynamic environment.
Language Skills- English Language: Ability to communicate effectively in English, read and interpret documents, and present information to passengers, managers, clients, and the general public.
The physical demands of this role include standing and walking for 2/3 or more of the work shift, talking, hearing, and using hands to handle or feel for 2/3 or more of the work shift.
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