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Customer Service Representative

2 months ago

Jefferson, Georgia, United States Jackson Electric Membership Cooperation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  1. Process applications for service from customers and issue various service requests as necessary.
  2. Orient new customers with regard to company billing and collection procedures and Cooperative history.
  3. Process payments via telephone and/or over the web, and send/receive necessary email communication concerning payment to customers.
  4. Maintain working knowledge of all Jackson EMC rates in order to answer customer inquiries concerning rate options.
  5. Maintain controls upon fees and amounts paid to ensure proper charging to the system, and provide reports as necessary.
  6. Handle customer inquiries with regard to billing and other company procedures in a professional and courteous manner, while making necessary adjustments according to established procedure.
  7. Reconcile any unusual items (billing, rates, etc.) that may appear on member's record in a prompt and efficient manner.
  8. Prepare required items with regard to member's account, such as bank drafts, returned check notices, and delinquent notification letters.
  9. Input and verify required data into the computer system, as required.
  10. Provide relief duty for other jobs within the department and assist other departments when directed by supervisor.
  11. Maintain balancing of virtual online cash drawer journal on a daily basis.
  12. Leave work area neat and orderly at end of work day.
  13. Be familiar with and follow the best safety practices set forth in the Cooperative's Safety Manual.
  14. Attend and participate in annual meeting as required or directed.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Commercial emphasis plus applicable specialized training beyond high school.
  • A minimum of one (1) year of responsible and comprehensive experience in general office work and customer service.
  • A working knowledge of principles related to duties of the position, including basics of consumer accounting methods, determining priorities of work, meeting schedules, office procedures, controls applied to preparation of electric service bills, posting, reconcilement with controls, preparation and interpretation of reports utilizing the application of data processing methods, providing information for use in answering inquiries on account.
About Jackson Electric Membership Corporation

Jackson EMC is an Equal Opportunity Employer and an Affirmative Action Employer, including Veterans and Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees.