IT Operations Specialist
4 weeks ago
The IT Operations Center at TBConsulting, LLC is responsible for providing 24/7 monitoring of alerts for internal and client systems and network environments. As an ITOC Administrator, you will be a front-line employee supporting and monitoring IT Network/Security/Infrastructure platforms, providing day-to-day operational support, and coordinating planned upgrades, enhancements, and maintenance for servers, infrastructure, and network systems.
Essential Duties and Responsibilities:
- Provide desktop support for TBC employees and clients
- Leverage monitoring applications to proactively identify issues and areas for improved performance
- Provide excellent customer service
- Complete systems installations and upgrades
- Oversee data storage and retrieval systems
- Systems & Networking monitoring and alerting
- Incident management & escalation
- Level I and II troubleshooting of systems, network, and security issues
- Asset tracking and management
- System administration
- Writing and updating runbooks (a manual containing an extensive set of instructions that help specialists maintain the daily routine and operations of a computer system or network)
- May perform other duties as assigned
A typical day in the life of an ITOC Administrator might include:
- Installing and configuring software, hardware, and networks
- Monitoring system performance and troubleshooting issues
- Communicating with clients to understand issues, share information or resolve issues
- Initial ticket triage and performing tier 1 and tier 2 troubleshooting for all incidents and alerts
- Provides excellent customer service and support to a variety of customers
- Escalation of issues to appropriate engineering teams and management
- Perform tasks in accordance with established policies, procedures, and processes
- Provide accurate and detailed work notes in ServiceNow to track incoming calls, troubleshooting efforts and fix actions
- Performs OS installation and patching
- Asset management and tracking
- System provisioning as requested
- Client Domain Services
- Provides centralized coordination for changes and outages
- Performs additional IT operational related duties as required
- Limited travel may be required.
Estimated Salary: $60,000 - $80,000 per year
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