Route Operations Specialist

3 weeks ago


Phoenix, Arizona, United States Transit Technologies Full time
About the Role

The Route Operations Specialist will be responsible for directing the day-to-day route operations and reporting to the Call Center Manager. This individual must ensure compliance with client procedures and company policies while maintaining effective communication with Providers and clients. The specialist will organize activities to ensure safe and cost-effective operating performance, track sign-in/sign-out times, and report service issues to the Assistant General Manager as necessary.

Key Responsibilities:
  1. Manage client calls and communicate issues to the Assistant General Manager as required
  2. Monitor radio, telephone, and on-road provision of service for quality
  3. Maintain positive employee morale and quality customer service
  4. Track and complete driver sign-in and sign-out daily
  5. Assign trips to providers to ensure adequate distribution between routes
  6. Monitor daily system performance in Trapeze
  7. Participate in analysis and review of operating performance
  8. Ensure all runs are performed with pick-ups and drop-offs at the end of shifts
  9. Note all closed and/or late starting runs and communicate same to the Assistant General Manager as needed

What We Offer

  • $20-$22 per hour salary
  • Medical, dental, and vision benefits
  • Paid time off, including vacation and sick days
  • 401K plan
  • Employee assistance program
  • Floating holiday


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