Customer Service Representative

4 weeks ago


Houston, Texas, United States PNC Full time

Job Summary

PNC is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Teller and Customer Experience Specialist. In this role, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and educate customers on new technology and banking products.

Key Responsibilities

  • Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty.
  • Process a variety of customer interactions, including transactions and referrals.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems and ensure accurate and efficient transactions.

Requirements

  • High school diploma or equivalent required; prior experience not necessary.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a team environment.

About PNC

PNC is a leading financial services organization with a commitment to delivering exceptional customer experiences. We offer a comprehensive range of benefits to help meet your needs now and in the future.



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