Insurance Customer Service Representative

2 weeks ago


Beulah, Michigan, United States Matt Wetmore - State Farm Agent Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team at Matt Wetmore - State Farm Agent. As an Office Representative, you will play a critical role in establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting relevant insurance products.

Responsibilities:
  • Develop and maintain a deep understanding of our customers' needs and preferences to deliver tailored solutions.
  • Provide prompt and accurate responses to customer inquiries, ensuring seamless communication and resolving issues efficiently.
  • Utilize a customer-centric approach to educate customers about insurance options, highlighting the benefits and value of our products.
  • Collaborate with colleagues to ensure the office is well-maintained and equipped to meet customer needs, driving business growth and success.
Qualifications:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in customer service, with a strong track record of delivering exceptional results.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with a proactive approach to resolving customer issues.
  • Ability to obtain Property and Casualty License, with a commitment to ongoing professional development.
Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Competitive salary, plus commission and bonus opportunities.
  • Opportunities for growth and advancement within our agency, with a focus on career development and success.


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