Client Service Representative

1 month ago


Las Cruces, New Mexico, United States Jackson Hewitt - 2861 Full time
Job Overview

We are seeking a skilled Client Service Associate to join our team at Jackson Hewitt - 2861. As a key member of our tax team, you will play a vital role in delivering exceptional client experiences and providing essential support.

Key Responsibilities
  • Engage with clients to confirm appointments and follow up with past and potential clients
  • Distribute marketing materials and keep clients engaged during wait times
  • Provide support and answer questions about taxes, tax preparation, and the tax interview process
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements
  • Strong interpersonal and communication skills
  • Experience in a fast-paced retail environment
  • Basic computer proficiency and ability to troubleshoot
  • Prior customer service or sales experience preferred, but not required
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for advancement within the organization or as a tax professional
  • Free tax preparation training and PTIN registration
  • Free continuing tax education
  • Enrolled Agent materials and testing reimbursement
  • Discounted Friends and Family tax returns (terms apply)


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