Technical Support Representative

1 week ago


Pampa, Texas, United States Resound Networks LLC Full time
About the RoleAs a Technical Support Representative at Resound Networks LLC, you will play a crucial part in delivering exceptional customer service to our residential and business customers. This is a dynamic role that requires a strong work ethic, excellent communication skills, and the ability to adapt to a fast-paced environment.

Job SummaryThe successful candidate will be responsible for answering incoming technical support calls, creating tickets, and maintaining status on open tickets. You will also schedule installs/service calls for all markets and assist with billing/sales scenarios. If you have a positive attitude, are self-motivated, and thrive in a team environment, this could be the perfect opportunity for you

Key Responsibilities
  • Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies
  • Maintaining status on open tickets
  • Scheduling installs/service calls for all markets
  • Assist with billing/sales scenarios

Requirements
  • High school diploma or GED required.
  • Comfortable working w/ computers
  • Great customer service and interpersonal skills
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as available.
  • Positive and professional attitude
  • Ability to work well in a team environment
  • Maintain high level of organization and time management
  • Ability to adapt and thrive in a fast paced work environment
  • Self Motivated


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