Technical Support Representative
1 week ago
Job SummaryThe successful candidate will be responsible for answering incoming technical support calls, creating tickets, and maintaining status on open tickets. You will also schedule installs/service calls for all markets and assist with billing/sales scenarios. If you have a positive attitude, are self-motivated, and thrive in a team environment, this could be the perfect opportunity for you
Key Responsibilities
- Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies
- Maintaining status on open tickets
- Scheduling installs/service calls for all markets
- Assist with billing/sales scenarios
Requirements
- High school diploma or GED required.
- Comfortable working w/ computers
- Great customer service and interpersonal skills
- Ability to work flexible work hours, including evenings, weekends, holidays and overtime as available.
- Positive and professional attitude
- Ability to work well in a team environment
- Maintain high level of organization and time management
- Ability to adapt and thrive in a fast paced work environment
- Self Motivated
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