Patient Registration Coordinator

2 weeks ago

Covington, Kentucky, United States New Season Full time
Patient Registration Coordinator Job Description

Job Summary:

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions:

  • Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.
  • Collects co-payments and patient financial responsibility at the time of service.
  • Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
  • Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.
  • Verify insurance benefits and obtain prior authorization as necessary.
  • Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.
  • Maintains confidentiality and safeguards the operations of the business.
  • Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
  • Adheres to the service policy and principle of CMG/New Seasons.

Supervisory Responsibilities:

This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".

Essential Qualifications:

  • This position requires a High School Diploma or GED.
  • The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.
  • This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.

Physical Demands/Work Environment:

This position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.

Mental Activities:

Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public.

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