Operations Director

1 day ago

Orlando, Florida, United States RedCoach Full time
Job Description

We are seeking an experienced Operations Manager to oversee daily activities and drive operational efficiency across all operations in the U.S.

Key Responsibilities
  • Plan and Direct: Plan, direct, and coordinate activities to ensure the efficient and cost-effective operation and utilization of assets and facilities.
  • Communication and Collaboration: Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
  • Quality Assurance: Develop, implement, and maintain quality assurance protocols, and confer and cooperate with upper management in formulating administrative and operational policies and procedures.
  • Regulatory Compliance: Maintain a complete understanding of and compliance with all regulations set forth by any governing agency.
  • Employee Performance: Monitor employee performance, identify safety issues, and address operational needs.
  • Team Leadership: Lead, motivate, coach, and support a team within a time-sensitive and demanding environment.
Daily and Monthly Responsibilities
  • Team Supervision: Assume first-line supervision of on-site and non-location employees and ensure company policies and procedures are followed.
  • Training and Development: Set up the standard training program for all levels of employees involved in operations and train them.
  • Performance Management: Ensure all non-performing team members are identified, appropriately supported, and managed as required.
  • Time-Off Management: Manage vacation and time-off requests based on driver, company, and customer needs.
  • Driver and Staff Management: Interview necessary drivers and staff, complete customer complaint investigations, and maintain/order necessary driver and staff uniforms.
  • Emergency Preparedness: Develop emergency protocols for all possible scenarios involving vehicle problems, guest issues, weather extremes, road closures, etc.
  • Software and System Proficiency: Become proficient with all software and monitoring systems.
  • Process Improvement: Partner with cross-functional support teams in improving proprietary tools and systems.
  • Dispatch and Fleet Management: Plan and dispatch drivers in fleet, assign vehicles to routes, and ensure drivers have the daily documentation necessary to complete their routes.
  • Maintenance and Repair: Ensure vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.
  • Operational Oversight: Coordinate the dispatching, in-service monitoring, and activities involved in daily transit operations.
  • Maintenance Coordination: Coordinate and manage maintenance program for vehicles with staff mechanics and outside providers.
  • Inter-Departmental Coordination: Coordinate between drivers and shop to ensure all maintenance issues are satisfied.
  • Operational Support: Assist in day-to-day operational oversight of all locations operations, including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment and hiring of employees.
Requirements
  • Education: Bachelors degree in operations management, business administration, or related field.
  • Experience: 2+ years proven experience in an operations management position.
  • Leadership and Communication Skills: Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
  • Planning and Organization Skills: Excellent planning and organization skills.
  • Leadership and Management Skills: Strong leadership skills including the ability to hire, coach, counsel, train, mentor, and terminate employees.
  • Communication Skills: Excellent verbal, written, and listening communication skills.
  • Problem-Solving Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Time Management Skills: Capable of working under tight time constraints with multiple priorities.
  • Software Proficiency: Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
  • Availability: Available for weekends and holidays, and available to travel within the U.S.
  • Criminal Background Check: Able to pass a criminal background check.

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