Member Representative II
4 weeks ago
Job Summary:
The Auto Club Group is seeking a highly skilled Member Representative II to promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.
Key Responsibilities:
- Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
- Generates leads, update members on travel and insurance specials, and provides travel information.
- Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
- Responds to customer inquiries and refers to agent when appropriate.
- Provides a high level of administrative support to Travel and Insurance Agents during peak periods.
- Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
- Conducts outbound promotional calls for insurance and/or travel products.
- Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.
- Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.
- Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities.
Requirements:
- Active State Property & Casualty license.
- High School Diploma or equivalent.
- Providing a high level of customer-focused service.
- Servicing insurance policies and processing applications, renewals and amendments, and taking payments.
- Responding to billing and coverage questions.
- Promoting sale of insurance products and/or travel and membership products.
- Outbound promotional calls for insurance and/or travel.
- Computer software applications (Word, Excel, etc.) and Web based operations.
Benefits:
- Competitive salary ($36, $40,189.82) with a potential of earning bonuses and sales incentives.
- Unlimited commissions on AAA Membership, Travel, and Credit Card sales.
- 100% backing from one of America's most trusted brands to include paid training and career growth opportunities.
- Career growth opportunity examples: Insurance Sales Agent, Travel Agent, Performance Coach, and Membership Development Specialist.
- Corporate Incentive Plan Bonus every year dependent on performance.
- Yearly raise, ranging from 3-5% based on individual performance.
- Excellent and comprehensive benefits packages including 401k Match up to 6%, Medical, Dental, Vision, PTO - 17days per year, Paid Holidays - 10 days per year, Complimentary AAA Membership, Tuition Reimbursement - $5,000 per year.
Work Environment:
Monday - Friday 8:30 AM - 5:30 PM. Work 100% in an office environment.
The Auto Club Group:
Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
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