Service Advisor

3 weeks ago


Chantilly, Virginia, United States Pohanka Lexus Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Pohanka Lexus. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Greet customers promptly and obtain necessary information
  • Clearly report vehicle symptoms and determine recommended maintenance
  • Prepare accurate estimates and establish follow-up times
  • Monitor progress and update customers frequently
  • Verify invoices and explain completed work to customers
Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Excellent communication and interpersonal skills
  • Positive attitude and energy level
  • Personal and professional integrity
About Us

Pohanka Lexus is a family-owned dealership with a rich history and commitment to excellence. We offer a comprehensive benefits package, including medical, dental, and 401K plans. Our team is dedicated to providing a positive and supportive work environment, and we are excited to welcome a new Service Advisor to our team.


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