Diagnostic Specialist
3 hours ago
Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a culture of continuous improvement.
Job SummaryThe Diagnostic Specialist role is a critical position that leverages the expertise of a professional in the automotive service industry to resolve customer concerns using high-quality diagnostic processes and techniques.
Key Responsibilities- Provide diagnostic support to Field Service Teams using a combination of technical understanding specific to Rivian products, experience with integrated automotive systems, and specialized diagnostic tools.
- Collaborate with cross-functional teams to integrate elevated diagnostic support in the local Service operation workspace.
- Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
- Support an industry-leading customer repair experience through integration of elevated diagnostic support in the local Service operation workspace.
- Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues and addressing customer concerns related to expected vehicle behavior.
- 8+ years of experience in the automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing, and systems integration.
- Fundamental working knowledge and hands-on experience diagnosing electronic concerns with and without OBD/DTC support.
- Fundamental knowledge and experience diagnosing CAN, LIN, and other network architectures, such as I2C and A2B.
- Excellent written and oral communication skills.
- Ability to work efficiently in small groups, large groups, and individually.
- Ability to work effectively under pressure or within tight time limits.
- Competitive salary range: $87.3k - $109.1k (actual compensation will be determined based on experience, location, and other factors permitted by law).
- Robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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