Salesforce Platform Manager

3 days ago


Hartland, Vermont, United States Batteries Plus Bulbs Full time
Salesforce Administrator Job Description

The Salesforce Administrator at Batteries Plus Bulbs is responsible for the day-to-day management, configuration, support, and improvement of the Salesforce CRM platform.

Key Responsibilities:
  • Configure Salesforce to meet business requirements, including user roles, profiles, permissions, page layouts, workflows, and approval processes.
  • Create and manage fields, objects, record types, and relationships.
  • Implement Salesforce customizations, such as reports, dashboards, and list views.
  • Manage data integrity and data cleansing processes, including duplicate record management.
  • Conduct regular system audits to ensure compliance with best practices and internal standards.
User Support & Training:
  • Provide day-to-day support for Salesforce users, troubleshoot issues, and answer questions.
  • Develop and deliver training sessions for new and existing users to maximize their use of the Salesforce platform.
  • Create and maintain user documentation, manuals, and training materials.
  • Assist with onboarding new users and setting up user accounts.
Process Improvement:
  • Collaborate with various departments (e.g., Sales, Marketing, Customer Support) to identify and implement process improvements within Salesforce.
  • Develop and optimize workflows, approval processes, and automation rules to improve efficiency and reduce manual tasks.
  • Work with stakeholders to gather requirements and translate them into technical specifications for new Salesforce projects and enhancements.
System Maintenance & Upgrades:
  • Stay up-to-date with Salesforce releases, new features, and best practices, and implement relevant updates to the system.
  • Manage system upgrades, ensuring minimal disruption to users.
  • Coordinate with Salesforce support for any system issues or escalations.
Collaboration & Communication:
  • Collaborate with cross-functional teams to ensure Salesforce aligns with the organization's goals and objectives.
  • Communicate system changes and updates to stakeholders in a clear and timely manner.
  • Work closely with the Salesforce development team to oversee the deployment of new features and customizations.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job.

Duties, obligations, and activities may change at any time with or without notice.

Qualifications:

  • Bachelor's Degree in IT or a related field
  • 4 or more years of experience working with Salesforce in an analyst or administrator capacity


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