Customer Service Associate

22 hours ago


New York, New York, United States Gemological Institute of America Full time
Job Summary

This is a dynamic opportunity for a Customer Service Associate to work in the gemstone industry. In this role, you will provide top-notch customer service, manage client intake, and utilize Salesforce to track client information.

Main Responsibilities:
  • Manage client interactions, workflow, and services
  • Provide exceptional customer service
  • Sort stones and train clients on online tools
  • Resolve routine problems
Requirements

To be successful in this role, you will need:

  • A High School diploma or equivalent
  • At least 2 years of related experience
Compensation and Benefits

We offer a competitive salary of $60,000 per year, professional development opportunities, and a global non-profit organization setting.

Physical Requirements

This role requires standing, walking, and occasional lifting of up to 25 pounds.



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