Event Experience Coordinator
2 weeks ago
Job Summary
We are seeking a skilled Event Experience Coordinator to join our team at Michaels Inc.
Key Responsibilities:
- Plan, coordinate and facilitate events within our store to provide a stress-free, fun and engaging experience for guests.
- Deliver friendly customer service by helping customers shop at our store and find what they're looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete operational tasks including truck unload, merchandise duties and maintaining store recovery standards as needed.
Event Coordination
Our ideal candidate will be able to plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
Customer Interaction
The Event Experience Coordinator will engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Party Hosting
This role involves demonstrating and instructing party participants in the completion of craft projects, performing face painting and other activities.
Logistics
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communication
Communicate events with clients and store team members.
Administrative Tasks
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Evaluating Feedback
Adjust plans and events based on client feedback and needs.
Crisis Management
Create backup or emergency plans to be executed as needed.
Client Satisfaction
Ensure client satisfaction for scheduled events.
Cleaning and Safety Standards
Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Service
Help customers shop, locate products, and provide them with solutions.
Checkout Experience
Provide fast and friendly check out experience.
Omnichannel Processes
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Education and Training
Educate customer on Voice of Customer (VOC) survey.
Inventory Management
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Store Operations
Participate in the truck un-load, stocking and planogram (POGs) processes.
Maintenance
Complete merchandise recovery and maintenance.
Security Measures
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Shrink Reduction
Support shrink and safety programs
Code of Conduct
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Teamwork
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
Specialized Knowledge
Cross trained in Custom Framing selling and production.
Sanitation and Cleaning
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
Other Duties
Other duties as assigned.
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