Event Experience Coordinator

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Michael's Inc Full time

Job Summary

We are seeking a skilled Event Experience Coordinator to join our team at Michaels Inc.

Key Responsibilities:

  • Plan, coordinate and facilitate events within our store to provide a stress-free, fun and engaging experience for guests.
  • Deliver friendly customer service by helping customers shop at our store and find what they're looking for.
  • Ensure all customers receive a fast and friendly checkout experience.
  • Complete operational tasks including truck unload, merchandise duties and maintaining store recovery standards as needed.

Event Coordination

Our ideal candidate will be able to plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.

Customer Interaction

The Event Experience Coordinator will engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

Party Hosting

This role involves demonstrating and instructing party participants in the completion of craft projects, performing face painting and other activities.

Logistics

Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.

Communication

Communicate events with clients and store team members.

Administrative Tasks

Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

Evaluating Feedback

Adjust plans and events based on client feedback and needs.

Crisis Management

Create backup or emergency plans to be executed as needed.

Client Satisfaction

Ensure client satisfaction for scheduled events.

Cleaning and Safety Standards

Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Service

Help customers shop, locate products, and provide them with solutions.

Checkout Experience

Provide fast and friendly check out experience.

Omnichannel Processes

Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

Education and Training

Educate customer on Voice of Customer (VOC) survey.

Inventory Management

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Store Operations

Participate in the truck un-load, stocking and planogram (POGs) processes.

Maintenance

Complete merchandise recovery and maintenance.

Security Measures

Perform Store in Stock Optimization (SISO) and AD set duties as assigned.

Shrink Reduction

Support shrink and safety programs

Code of Conduct

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.

Teamwork

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Specialized Knowledge

Cross trained in Custom Framing selling and production.

Sanitation and Cleaning

Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other Duties

Other duties as assigned.



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