Customer Support Specialist
3 weeks ago
Ferguson Enterprises, LLC. is seeking a highly motivated and customer-focused Customer Support Specialist to join our team.
About the Role:This is a unique opportunity to work in a dynamic and fast-paced environment where you will be responsible for providing exceptional customer service to our clients across the United States.
As a Customer Support Specialist, you will be the primary point of contact for customers, handling their inquiries, resolving issues, and ensuring that their needs are met in a timely and professional manner.
You will work closely with our sales team to ensure seamless communication and collaboration, resulting in increased customer satisfaction and loyalty.
Key Responsibilities:- Provide top-notch customer service via phone, email, and web chat
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues efficiently and effectively
- Work closely with the sales team to ensure seamless communication and collaboration
- Maintain accurate records of customer interactions and updates
To be successful in this role, you must have:
- 2+ years of meaningful work experience in a customer-facing role
- Strong written and verbal communication skills with ability to communicate across all levels of the organization
- Ability to identify business critical issues quickly and navigate priorities based on last minute changes
- Must be well organized, detail-oriented and have excellent time-management skills
- Display a high level of integrity and professionalism
- Ability to lead and empower individuals and teams
- Proficient in Microsoft Office 365 Suite, especially Teams and Outlook
- Ability to handle a fast-paced call center environment
- Solid understanding or ability to learn Cisco Unified Intelligence Center program
- Solid understanding or ability to learn Calabrio program
Ferguson Enterprises, LLC. offers a comprehensive benefits package, including:
- Competitive salary: $15.00 - $21.68 per hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career growth and development
- Flexible work arrangements
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