Senior Software Development Engineer
4 weeks ago
About Trellix
Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.
Role Overview
The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving critical product issues in-field and improving overall product quality. We actively troubleshoot complex problems and provide solutions to ensure customer success.
Key Responsibilities
- Triage and investigate customer problems escalated by support or other internal teams
- Use a variety of Windows, macOS, and Linux tools to perform log and trace analysis, code level debugging, dump analysis, reverse engineering, and performance analysis
Requirements
- Strong experience working with customers
- Excellent troubleshooting and debugging skills for performance analysis, diagnostic data collection and analysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux
Additional Qualifications
- Fast and flexible learner
- Strong written and oral communication skills
- Understanding of network and cloud computing
- Experience with Trellix Endpoint products or the computer security industry is a plus
Company Benefits and Perks
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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