Customer Service Representative

1 week ago

Tampa, Florida, United States Fifth Third Full time
Customer Experience Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our customers, deepening relationships, and treating them with genuine care.

Key Responsibilities:

  • Deepen relationships with customers by listening to their specific needs and providing solutions to address their financial needs.
  • Provide follow-up to customer questions and find solutions to address issues in a timely and responsive manner.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations and Referrals:

  • Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy and find and correct outages as needed.
  • Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
  • Referrals: Identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.

Requirements:

  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Position requires knowledge of retail policies and procedures, to perform the essential duties.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Working Conditions:

  • Normal office environment.
  • Extensive viewing of computer screens.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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