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Retail Operations Manager

2 months ago

Rancho Santa Margarita, California, United States Del Taco Full time

Position Overview:

As a Retail Operations Manager, you will play a crucial role in upholding the Del Taco brand while driving sales and enhancing the overall efficiency and profitability of our restaurant operations.

Key Responsibilities:

  • Team Leadership: Collaborate with the General Manager to ensure the restaurant is staffed with dedicated individuals who are committed to excellence in service. This includes:
    • Recruiting, hiring, and retaining top talent.
    • Ensuring all team members are trained and certified according to our standards.
    • Fostering a culture of continuous improvement and learning.
    • Creating an enjoyable and collaborative work environment.
    • Evaluating team performance and recommending appropriate compensation adjustments.
    • Administering disciplinary actions when necessary.
    • Mentoring and developing team members for future growth.
  • Brand Execution: Deliver the Del Taco experience by:
    • Adhering to operational standards and procedures consistently.
    • Maintaining cleanliness and safety in all customer areas.
    • Ensuring all equipment meets operational and safety requirements.
    • Delivering high-quality products that meet Del Taco standards.
    • Following cleaning schedules and maintaining uniform standards.
    • Providing a consistent and enjoyable service experience.
  • Sales and Marketing: Support the General Manager in achieving sales targets by:
    • Identifying and communicating sales goals.
    • Ensuring optimal staffing based on sales forecasts.
    • Enhancing customer engagement and loyalty.
    • Executing local marketing initiatives to attract new patrons.
  • Financial Management: Help achieve profitability objectives by:
    • Maintaining appropriate staffing levels in relation to sales.
    • Complying with labor regulations.
    • Managing inventory effectively to minimize waste.
    • Ensuring adherence to cash handling procedures.
    • Conducting cash audits and addressing discrepancies.
    • Executing health and safety standards diligently.

Qualifications:

  • High School diploma or equivalent.
  • 1-3 years of experience in the quick-service restaurant industry or relevant management experience.
  • Knowledge of food safety standards and ServSafe certification.
  • Strong communication and interpersonal skills.
  • Analytical and problem-solving abilities.
  • Ability to work under pressure with minimal supervision.
  • Proven leadership skills with a focus on team development.
  • Valid driver's license and reliable transportation for business-related travel.

Del Taco is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all candidates.