Client Support Associate

2 weeks ago


Fenton, Michigan, United States Jackson Hewitt - FXS Full time
Job Description

We are seeking a skilled Client Support Associate to provide exceptional client experiences and support in our welcoming, customer service-oriented environment. As a key member of our team, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Key Responsibilities
  • Provide exceptional client experiences and support
  • Confirm appointments and follow up with clients
  • Distribute marketing materials and engage clients during wait times
  • Work in a fast-paced retail environment with excellent communication skills

Requirements
  • Strong interpersonal and communication skills
  • Experience in a fast-paced retail environment
  • Basic computer proficiency and ability to troubleshoot
  • Prior customer service or sales experience is preferred, but not required

Additional Perks
  • Full-time and part-time positions are available
  • Flexible Schedule Options Work that works for you
  • Work Lotto (Win money for logged shifts)
  • Low-cost benefits (healthcare, dental & vision)
  • Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
  • Free identity theft protection
  • Corporate discount program
  • Free tax preparation training and PTIN registration reimbursement
  • Referral bonus opportunities are available for referring qualified candidates
  • Free continuing tax education
  • Opportunities for advancement within the organization
  • Employee referral program
  • Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
  • 401k with Company Match (eligible to participate after working the first 1,000 hours)


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