Hotel Operations Manager

4 weeks ago


Oshkosh, Wisconsin, United States Kinseth Hospitality Company Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Manager to join our team at Kinseth Hospitality Company. As a key member of our front desk team, you will be responsible for ensuring the complete satisfaction of all guests, resolving problems arising from guests' complaints, and coordinating front desk activities.

Key Responsibilities
  • Guest Satisfaction: Coordinate front desk activities to ensure complete guest satisfaction, resolve problems arising from guests' complaints, and respond to unusual requests and inquiries.
  • Team Management: Hire, train, schedule, assign duties, and shifts to workers, and observe performances to ensure adherence to KHC policies and established procedures.
  • Communication: Communicate and cooperate with other department heads to ensure coordination of activities, resolution of guest complaints, and improve hotel customer satisfaction.
  • Reservation Management: Manage the reservation system, including inventory, rates, database, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close-out dates, and system backup.
  • Cash Handling: Know, adhere to, and train staff on cash and credit card handling procedures, file and post all changes to the guest ledger and city ledger account.
  • Guest Safety: Ensure guest safety by following and enforcing established emergency and security procedures, maintaining key security, and guest privacy.
  • Shift Coverage: Monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You will also need to be able to work effectively in a team environment and be able to adapt to changing situations.

What We Offer

We offer a competitive salary, health, dental, vision, and other benefits available after 60 days, DailyPay, 401k, paid training, paid PTO, referral program, and discounts at all Kinseth Hotel Corporation hotels and restaurants.



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