Assistant Food and Beverage Operations Manager

2 days ago


Oshkosh, Wisconsin, United States Oshkosh Waterfront Hotel and Convention Center Full time
Job Summary

The Oshkosh Waterfront Hotel and Convention Center is seeking a highly skilled Assistant Food and Beverage Manager to oversee the day-to-day operation of banquet and catering services. This role requires a strong leader who can provide guidance to a diverse team of servers, set up crew members, bartenders, and banquet supervisors.

Key Responsibilities

• Supervise the opening and closing procedures of banquet beverage events, ensuring all closing duties and administrative responsibilities are completed before leaving.
• Oversee the setup and tear down of events, ensuring the banquet set up team properly executes assigned daily tasks.
• Create weekly staff schedules for the banquet bar team and banquet set up team based on labor needs, meeting guest needs, and maximizing efficiency.
• Prepare and conduct performance evaluations for beverage and set up team members.
• Maintain constant communication with guests and/or on-site contacts to ensure all expectations are met or exceeded.
• Instill the company's culture and values in all team members and ensure they are followed in day-to-day activities and guest interactions.
• Adhere to all employment laws and company policies and procedures for responsible beverage service.
• Provide coaching and corrective action for team members as necessary following the hotel's team member handbook policies and procedures.
• Ensure staff training programs are implemented for all new hires, monitoring regularly for effectiveness and continuous improvement.

Requirements

• Previous supervisory experience is required.
• A degree in hospitality or business management or equivalent work experience.
• A valid and current Oshkosh bartender license must be obtained within 60 days of hire.
• Must have a flexible work schedule and work as business demands require, including nights and weekends.
• Must demonstrate excellent communication skills, high energy, and a passion for exceptional guest service.
• Experience with onsite catering is required, with off-site catering experience being a plus.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Demonstrated ability to lead a banquet team under high-stress, high-pressure situations.
• Ability to resolve guest conflicts and/or concerns effectively with satisfactory results.

What We Offer

The Oshkosh Waterfront Hotel and Convention Center offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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