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Senior Customer Experience Director

2 months ago

Mahwah, New Jersey, United States Stryker Full time

Job Summary:

This position serves as the face of Stryker to the resident and fellowship programs within the Upper Extremities market. The successful candidate will be responsible for organizing and executing all activities related to the program, ensuring seamless collaboration with cross-functional teams.

Key Responsibilities:

  • Direct and oversee the development and implementation of program strategies to drive business growth and customer satisfaction.
  • Collaborate with Sales Leaders, Customer Engagement teams, and Program Directors to align on program objectives and ensure effective execution.
  • Develop and maintain strong relationships with key stakeholders, including residents, fellows, and program administrators.
  • Provide strategic guidance and support to the Leadership team to inform business decisions and drive market growth.

Requirements:

  • Proven track record of success in a customer-facing role, with a strong understanding of the Upper Extremities market.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to drive business growth and customer satisfaction.