Customer Success Representative

1 week ago


Missouri City, United States Showcase Windows and Doors Co., LLC Full time
Customer Success Agent Job Description

Showcase Windows and Doors Co., LLC is seeking a highly skilled Customer Success Agent to join our sales and support team. As a key member of our team, you will be responsible for ensuring customer satisfaction and loyalty by providing exceptional support and service.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with sales team to provide high-level customer satisfaction
  • Process customer orders and ensure quick turnaround and order accuracy
  • Educate clients on Showcase Windows and Doors Co., LLC products and programs
  • Escalate non-routine issues to supervisor/manager
  • Update management on customer developments/issues
Requirements:
  • 4-5 years of previous customer service experience
  • Technical degree or Associates of Arts degree preferred
  • Ability to build relationships with customers
  • Excellent written and verbal communication skills
  • Ability to work under pressure and change priorities while working with interruptions
  • Self-motivated, stress and pressure resistant, as well as a quick learner
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Showcase Windows and Doors Co., LLC offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, accrued paid time off, and paid holidays. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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