Customer Service Agent

2 weeks ago


Gilbert, Arizona, United States State Farm Insurance Full time
Customer Service Representative

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.
  • Provide accurate and up-to-date information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations efficiently and accurately.
  • Handle billing and payment inquiries, resolving issues promptly and professionally.
  • Collaborate with team members to ensure customer satisfaction and resolve complex issues.
  • Maintain accurate customer records and update information as needed to ensure compliance with insurance regulations.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of insurance products and services, or willingness to learn.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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