Customer Service Agent
2 weeks ago
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.
- Provide accurate and up-to-date information regarding insurance products and services.
- Process policy applications, renewals, and cancellations efficiently and accurately.
- Handle billing and payment inquiries, resolving issues promptly and professionally.
- Collaborate with team members to ensure customer satisfaction and resolve complex issues.
- Maintain accurate customer records and update information as needed to ensure compliance with insurance regulations.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Knowledge of insurance products and services, or willingness to learn.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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