Production Manager

2 weeks ago

Norwood Bronx NY USA, United States CarMax Full time

Job Summary:

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.

Key Responsibilities:

  • Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
  • Conduct informal and formal observations of associates to ensure they are meeting performance expectations.
  • Communicate expectations and provide feedback to associates to ensure they are meeting performance expectations.
  • Participate and make recommendations in the screening/hiring and development of associates.
  • Maintain key performance measures to ensure the team is meeting production targets.
  • Learn, participate and execute continuous improvement efforts to improve processes and increase efficiency.
  • Assist with the development and execution of production plans to ensure the team is meeting production targets.
  • Ensure proper inventory levels of all materials and equipment, including personal protective equipment, tools, and chemicals, using the supply ordering system.
  • Provide support to sales, business office, and purchasing teams as needed.
  • Ensure compliance with all aspects of risk management, including loss prevention, facility maintenance, environmental, health, and safety guidelines.
  • Handle customer concerns in a quick, efficient, and friendly manner.
  • Other duties and responsibilities as assigned by the Operations Manager.

Requirements:

  • Possess a minimum of 5 years management experience in a complex, fast-paced environment.
  • Work through and manage a team to achieve production goals.
  • Read, interpret, and transcribe data in order to maintain accurate records.
  • Demonstrate the ability to multi-task and prioritize tasks effectively.
  • Speak and listen effectively in dealing with customers/associates, both in person and over the phone.
  • Demonstrate above-average computer skills with a variety of common and proprietary software.

Working Conditions:

  • Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
  • Requires walking or standing for extended periods of time.
  • Variety of work schedules with shifts that may include nights, weekends, and holidays.
  • Occasional travel to other work locations.
  • Follow all CarMax, state, and federal policies, rules, and regulations, including O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity, and Standards of Professional Appearance.

About CarMax:

CarMax is a leading retailer of used cars, with over 200 locations nationwide. Our team of more than 25,000 associates work together to deliver iconic customer experiences. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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