Digital Product Manager Lead

5 days ago

Irving, Texas, United States Hispanic Technology Executive Council Full time

About Citi:

Citi, a leading global bank, serves over 200 million customers across 160 countries. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions. Our Enterprise Operations & Technology teams drive innovation, ensuring our technology solutions are secure, reliable, and efficient. We reimagine client experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents our clients from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We will enable growth and progress together.

The Digital Product Manager Lead, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key Responsibilities:

  • Develop and lead working backwards documents for platform product releases
  • Conduct research and analysis to identify best practices for solving business problems
  • Identify innovations and lead test and learn experiments to create platform products that increase customer value
  • Define and measure key performance indicators (KPIs) for platform products
  • Make informed trade-off decisions on multiple platform products in a portfolio
  • Develop business and platform requirements for platform components or products
  • Leverage tools such as Ignite for reusability of APIs and platform services
  • Determine release goals for platform products or components
  • Identify best practices for continuous product development improvement
  • Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

  • 6 + years of relevant experience in product management
  • Bachelor's Degree in Computer Science/Business Management/Engineering
  • Experience defining and developing product roadmaps, including product requirements, timeframes, and user stories to plan for product development and launch
  • Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross-functional teams
  • Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the servicing space
  • Advanced knowledge of Microsoft Excel, Word, and PowerPoint
  • Demonstrated analytical skills; can extract meaningful insights from large and complex data sets as well as User experience design and Design Thinking.

Education:

  • Bachelor's degree in computer science/business management/engineering or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Preferred Qualifications:

  • Customer advocate with customer intuition and continuously thinking like a customer. Bring the customer voice to all projects and ensure we are delivering experiences that are both right for the business and customer
  • Continuous learner/Digital futurist curious and constantly learning about the future of digital experiences, understand digital trends and not only builds for our customers current challenges, also innovates and explores future needs
  • Storyteller leveraging customer stories and perspectives, grounded in data, to build broad empathy for customers lives in order to highlight an opportunity or convey the impact of a customer issue
  • Influencer persuasively rallying teams, often with different needs and demands, around the customer platform
  • Collaborative partner partnering across businesses and facilitating working together across silos in order to harness insights and develop solutions that are best for the customer and align to Citis mission
  • Data-driven mindset anchoring decisions in analytics and driving accountability of the customer experience through data and metrics
  • Brand ambassador strong advocate of Citi products and services, both internally and externally

Job Family Group:

Technology

Job Family:

Digital Tech Product Management

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$138, $208,080.00

In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Oct 31, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the EEO is the Law poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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