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Customer Service Manager

2 months ago

Chestertown, Maryland, United States Redner's Full time
Job Summary

To provide and maintain high standards of customer service throughout the front end operations, ensuring a positive experience for all customers. This role involves supervising and directing all front end personnel and activities, promoting a culture of excellent customer service and ensuring consistent application of high customer courtesy standards.

Key Responsibilities
  • Customer Service: Promote customer goodwill by providing high standards of customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Supervision and Scheduling: Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards, prepare and maintain effective work schedules to minimize customer inconvenience.
  • Store Operations: Enforce store policy as it relates to front end operations, assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
  • Training and Development: Conduct training programs for new associates, as well as associates already on board, to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Customer Support: Assist customers with returned merchandise, over rings, and overcharges, approve customer checks and enforce check cashing policies.
  • Store Maintenance: Maintain a regular cleaning schedule and overall good housekeeping of the front end, order and control front end supplies.
Requirements
  • Strong Communication Skills: Strong oral and written communication skills for dealing with customers, employees, and vendors.
  • Analytical and Mathematics Skills: Strong analytical and mathematics skills for conducting accurate audits.
  • Knowledge of Child Labor Laws: Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.