Wellness Operations Manager
1 day ago
Overview:
Restore Hyper Wellness is a dynamic and rapidly expanding company that offers an innovative new category of health services, including IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy. We are seeking a highly motivated Assistant General Manager to join our team.
Salary:$48-53,000/year + monthly performance-based bonus potential
About the Role:
The Assistant General Manager will assist in managing the day-to-day operations of the studio, training and onboarding of new hires, and overseeing the studio's performance. This individual will serve as an example and coach for other team members, promoting a culture of five-star customer service and exceptional teamwork.
Key Responsibilities:
- Meet performance metrics (KPIs), revenue, ordering, inventory, and facilities maintenance
- Assist in executing and coordinating marketing and ongoing sales drivers, and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
- Hire and onboard new team members; plan, assign, and direct work tasks
- Foster a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
- Drive sales by promoting and recommending membership packages
- Manage client accounts, including freezes/terminations and follow up on declination of auto-pays
- Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy, and orientation toward hospitality and education
- Work flexible schedules, including weekends and holidays as directed by business needs
- Ensure a safe and clean studio environment for members and guests
Requirements:
- High School Diploma or equivalent required
- 1-5 years of leadership experience, including directly overseeing staff management within hiring, training, supporting, discipline, and termination
- Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
- Proven success in sales and team mentorship
- Excellent leadership and management skills to create a positive, successful environment for staff and clients
- Exceptional communication skills
- Ability to multi-task and manage client and staff concerns
- Intermediate computer skills
Benefits:
- Medical, dental, vision, disability, and life insurance within 30 days
- PTO
- Free and discounted services
- 401k retirement plan with vested employer match
- Bonus opportunities
- Career advancement opportunities
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