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Operations Manager

2 months ago

Houston, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Leadership Position to lead our retail store team in delivering exceptional customer service and driving sales growth. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of the store, managing a team of sales associates, and ensuring that our customers receive an outstanding shopping experience.

Key Responsibilities
  • Store Operations: Oversee the daily operations of the store, including managing inventory, maintaining store appearance, and ensuring that all sales and customer service standards are met.
  • Team Management: Lead and develop a team of sales associates, providing coaching, training, and feedback to ensure that they have the skills and knowledge needed to succeed in their roles.
  • Customer Service: Ensure that all customers receive an exceptional shopping experience, responding to customer inquiries, resolving customer complaints, and making recommendations to drive sales growth.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise, to ensure that the store is well-stocked and that customers can find what they need.
  • Visual Merchandising: Oversee the visual presentation of the store, including creating visually appealing displays and ensuring that the store is well-merchandised.
  • Loss Prevention: Identify and implement strategies to prevent loss and shrinkage, including monitoring sales and inventory levels, and taking action to address any issues that arise.
Requirements
  • Leadership Experience: 2+ years of experience in a leadership role, preferably in a retail environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer inquiries and resolve customer complaints in a professional and courteous manner.
  • Inventory Management Skills: Strong inventory management skills, including the ability to manage inventory levels, order merchandise, and receive and stock shipments.
  • Visual Merchandising Skills: Strong visual merchandising skills, including the ability to create visually appealing displays and ensure that the store is well-merchandised.
  • Loss Prevention Skills: Strong loss prevention skills, including the ability to identify and implement strategies to prevent loss and shrinkage.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, including training and development programs and career advancement opportunities.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of experienced and dedicated professionals who are passionate about delivering exceptional customer service and driving sales growth.