Service Operations Coordinator
1 week ago
**Company Overview**
AirSystems Unlimited, LLC has been serving the Chattanooga and Cleveland, TN areas since 1988. We pride ourselves on providing exceptional customer service and ensuring that every client receives world-class support.
About the Role
We are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for managing incoming calls and emails, dispatching service calls, and scheduling appointments. If you enjoy working in a fast-paced office environment and have excellent communication skills, we encourage you to apply.
Responsibilities
- Manage incoming calls and emails from clients
- Dispatch service calls to HVAC field technicians
- Schedule appointments to provide prompt, convenient service
- Forecast days and weeks ahead to ensure all employees are working efficiently
Requirements
To be successful in this role, you must have:
- Excellent clerical office experience and computer skills
- Excellent written and oral language skills (proper grammar, spelling, punctuation a MUST)
- Natural customer service skills
- Self-motivation and ability to work independently
- Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
- On-time attendance and excellent attendance record
- Ability to effectively communicate as a liaison between customers, technicians, and the company
- Coachable, friendly, and helpful attitude
- Be a well-rounded professional who is good at juggling multiple tasks at a time
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