Service Advisor/Sales Representative

2 days ago


Encinitas, California, United States Evans Tire & Service Centers Full time

Overview:

Evans Tire & Service Centers is dedicated to creating a family-like atmosphere for our team and customers. With over 40 years of experience, we have been servicing cars and assisting drivers in San Diego. Our service team has over 50 years of combined experience maintaining various car and truck models.

Job Summary:

The Sales and Service Advisor is responsible for selling and promoting products and services offered by Evans Tire and following the company's store standards and expectations. This role involves greeting customers, documenting their concerns, and recommending services. The advisor will also communicate with customers, provide quotes, and follow up on services.

Responsibilities:

  1. Greet customers professionally and document their concerns.
  2. Inspect vehicles and refer to service history to identify and verify customers' service needs.
  3. Recommend services and communicate additional recommendations from the Automotive Technician.
  4. Promote sales of services, parts, and accessories.
  5. Provide customers with accurate quotes and updates on service status.
  6. Follow proper procedures when cashing out customers' tickets.
  7. Conduct post-repair follow-up calls to ensure customer satisfaction.
  8. Track new returns, core returns, and warranty parts for individual customers.

Employee Benefits:

  1. Competitive bi-weekly pay.
  2. Tuition reimbursement.
  3. Paid vacation and sick time.
  4. 6 paid holidays.
  5. Medical, dental, and vision insurance.
  6. Life insurance.
  7. 401(k) retirement savings plan with company match.
  8. Discounted services on personal and immediate family vehicles.
  9. Opportunity for advancement.

Requirements:

  1. Prior experience as a Service Advisor is helpful but not required.
  2. Professional appearance and ability to work in a process-driven environment.
  3. Valid driver's license or obtain one within 30 days of hire date.
  4. Ability to work a minimum of five days, including Saturdays.


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