Technical Support Engineer
3 weeks ago
We are seeking a Technical Support Engineer to join our team at SMC Corporation of America. This is a full-time position based in Noblesville, IN, with occasional travel required.
The estimated salary for this role is $58,000 - $68,000 per year, depending on experience.
Job Description
This role involves providing technical support and assistance to internal and external customers on laboratory equipment and processes.
Key Responsibilities:
- Provide technical support and assistance to internal and external customers on laboratory equipment and processes.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Conduct regular equipment inspections and perform preventive maintenance tasks.
- Develop and maintain detailed records of laboratory operations, including protocols, procedures, and safety procedures.
- Train and mentor junior staff members on laboratory procedures and equipment.
- Participate in continuous improvement initiatives to enhance laboratory operations and reduce costs.
- Respond to customer inquiries and resolve technical issues in a timely manner.
- Travel mainly for the purpose of training, customer support, or trade shows (less than 10%).
- All other duties as assigned.
Work Environment:
This role requires working indoors in an office, laboratory, and/or manufacturing environment. The ability to work in a stationary position for prolonged periods of time is necessary. Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment is also required. Occasional travel may be required to attend meetings domestic and internationally outside of normal business hours.
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