Event Staff Representative

3 weeks ago

Chicago, Illinois, United States PRA Business Events Full time
Job Title: Event Staff Representative

At PRA Business Events, we are seeking a highly organized and detail-oriented Event Staff Representative to join our team. As an Event Staff Representative, you will be responsible for ensuring the safety, enjoyment, and satisfaction of our clients and their guests during PRA programs.

Key Responsibilities:

  • Client and Guest Focus: Ensure the safety, comfort, and satisfaction of attending guests. Represent PRA professionally at all times.
  • Program Execution: Follow program specifications and company procedures to successfully execute events.
  • Knowledge Update: Maintain current knowledge of local attractions, hotels, points of interest, restaurants, theme parks, airports, transportation systems, historical background, weather patterns, current events, and general information.
  • Uniform and Presentation: Maintain a crisp and professional appearance in the PRA uniform.
  • Guest Interaction: Respond to guest inquiries with urgency and importance.
  • Team Collaboration: Follow directions from Event Producers, Directors of Event Production, Lead Staff, or Event Production Coordinators. Work effectively in a team environment.
  • Documentation: Complete program-related paperwork promptly, including timesheets, expense reports, and incident reports.
  • Pre-Program Planning: Assist with pre-program planning, including routing, signage, and organizing the Hospitality Desk.
  • Issue Reporting: Report any issues or situations to the Event Production lead.
  • General Duties: Be courteous and respectful to guests, clients, co-workers, and supplier partners. Assist with other tasks as needed.

Requirements:

  • Minimum of one year of work experience in hospitality, tour guiding, or destination management (DMC).
  • Industry-related certifications (e.g., tour guide, trip director) are beneficial.
  • Familiarity with area hotels, tourist attractions, airports, and other venues.
  • Strong problem-solving skills.
  • Strong organizational and interpersonal skills, including public relations and communication skills.
  • Ability to work with diverse backgrounds and maintain high business ethics.
  • Proficiency with technology (smartphones, tablets, computers, printers) and the ability to respond quickly to staffing app notifications, input hours worked, and submit expense reports by the required due dates.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, talk, hear, stand for long periods, and walk distances of at least 100 yards repeatedly.
  • Regular use of hands and fingers to handle, operate a computer, and reach.
  • Occasionally lift and/or move up to 30 pounds; regularly lift and/or move at least 10 pounds.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
  • Exposure to various weather conditions, including extreme heat, cold, and rain.
  • Occasionally exposed to fumes, airborne particles, and toxic or caustic chemicals associated with office/transportation work.
  • Varying noise levels in the work environment.

Personal Requirements:

  • Excellent interpersonal and communication skills.
  • Works well with management, peers, clients, guests, and supplier-partners.
  • Ability to work flexible hours, weekends, evenings, holidays, days.
  • Ability to travel to venue locations as needed.
  • Ability to work within deadline constraints and set priorities.
  • Ability to solve problems quickly and discreetly so the client is unaware of situations.
  • Must be highly organized.
  • Must have a current, valid driver's license for the state in which the employee performs his or her driving duties.
  • Possess a professional manner and appearance when representing PRA with clients, guests, supplier-partners, and/or the community

Pay Range: $16-$50 per hour depending on market, skill level, and languages spoken.

PRA Business Events is a leading business event management firm that delivers unique experiences that move hearts, minds, and businesses forward. We are expanding our Field Staff roster nationwide and are seeking a highly organized and detail-oriented Event Staff Representative to join our team.

As an Event Staff Representative, you will be responsible for ensuring the safety, enjoyment, and satisfaction of our clients and their guests during PRA programs. You will work closely with our Event Producers, Directors of Event Production, Lead Staff, and Event Production Coordinators to ensure the successful execution of events.

We are looking for a candidate with a minimum of one year of work experience in hospitality, tour guiding, or destination management (DMC). Industry-related certifications (e.g., tour guide, trip director) are beneficial. You should have strong problem-solving skills, strong organizational and interpersonal skills, including public relations and communication skills.

The physical demands of this job include regularly required to sit, talk, hear, stand for long periods, and walk distances of at least 100 yards repeatedly. You should be able to lift and/or move up to 30 pounds occasionally and regularly lift and/or move at least 10 pounds.

We offer a competitive pay range of $16-$50 per hour depending on market, skill level, and languages spoken. If you are a highly organized and detail-oriented individual with excellent interpersonal and communication skills, we encourage you to apply for this exciting opportunity.

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