IT Support Specialist

6 days ago


Troy, Michigan, United States Refloor Full time

We are seeking a skilled Desktop Support Technician to join our IT team at Refloor. This is a fantastic opportunity to work with a dynamic and growing company in the flooring industry.

About the Role

This full-time position will be responsible for providing technical support and assistance related to computer systems, hardware, and software. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a passion for technology.

Key Responsibilities
  • Provide technical support to internal teams and assist with IT-related issues.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Troubleshoot hardware and software issues and resolve them in a timely manner.
  • Perform system backups and security updates as needed.
  • Assist with onboarding new employees through IT setup.
  • Document support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to enhance overall performance and user experience.
Requirements

To be successful in this role, you will need:

  • A proven track record as a Desktop Support Technician or similar role.
  • Strong knowledge of Windows Operating Systems and Microsoft Office Suite.
  • Familiarity with hardware setup and configurations, as well as peripheral devices.
  • Excellent troubleshooting skills for hardware and software problems.
  • Good communication skills and a customer-oriented mindset.
  • Ability to work independently as well as collaboratively in a team environment.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Salary and Benefits

The salary for this role is $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health care plan (medical, dental & vision), retirement plan (401k, IRA), life insurance, paid time off, short-term & long-term disability, and training & development opportunities.



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