Customer Service Representative
3 weeks ago
At Dave & Buster's, we're looking for a Support Technician to join our team. As a Support Technician, you will be responsible for providing exceptional customer service and ensuring that our games and equipment are in top working condition.
Key Responsibilities:- Provide timely and accurate service to our guests, managing wait times and communicating information as needed.
- Repair and maintain amusements equipment in a timely manner, ensuring that all games are clean and unobstructed.
- Load and refill tickets in redemption games, paying special attention to securing all ticket storage areas.
- Assist guests with all requests and answer questions as needed, making recommendations when possible.
- Notify management of any guest who is perceived to be unhappy.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies and bring all areas up to standard.
- Review the cleanliness and organization of the Midway games, ensuring all games are clean and unobstructed.
- Properly position and set up displays to increase guest traffic and promote sales.
- Assist in daily maintenance and organization of tech room and storage areas.
- Efficiently and safely perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
- Assist with general store maintenance as directed by management.
- Assist other Team Members as needed.
- Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
- Technical and/or electrical skills preferred, but not required.
- Must demonstrate ability to clearly communicate with guests and other Team Members.
- Must be at least 18 years of age.
Compensation is from $14 - $16 per hour.
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