Scheduling Manager Position

11 hours ago


Westminster, Maryland, United States Senior Helpers Full time

About the Role:

Senior Helpers of Westminster is seeking a dedicated Scheduling Manager to join our team. As a key member of our team, you will be responsible for organizing the delivery and administration of personal care services provided by Senior Helpers of Westminster.

Key Responsibilities:

  • Manage workload based on goals, initiative, and prioritization.
  • Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information.
  • Maintain appropriate gross profit margin for each case.
  • Respond to situations where scheduling conflicts, emergencies, and/or 'callouts' arise.
  • Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
  • Track and record in company software for all scheduling changes.
  • Accept on-call duty averaging two weeks per month and as directed by the supervisor.
  • Communicate and provide input to the internal staff on hiring needs regularly.
  • May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
  • Audit timecards regularly to ensure hours match scheduled hours.
  • Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
  • Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
  • Act as point of contact with the client's family regarding schedules.
  • Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
  • Work in conjunction with supervisor in resolving complaints, incidents, and injuries.

Requirements:

  • High School Diploma or equivalent (GED) is required, Associate degree preferred.
  • Previous experience in customer service preferred.
  • Minimum of one year in a staffing/scheduling/logistics position preferred.
  • Knowledge of general home care/healthcare staffing preferred.
  • Excellent organization and communication skills.
  • Quick-thinking and astute decision-making skills.
  • Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
  • Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.
  • Excellent problem-solving and creative-solution abilities.

Benefits:

  • Paid Time Off
  • Supplemental Insurance
  • Bonus structure

About Senior Helpers of Westminster:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance



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