Scheduling Manager Position
11 hours ago
About the Role:
Senior Helpers of Westminster is seeking a dedicated Scheduling Manager to join our team. As a key member of our team, you will be responsible for organizing the delivery and administration of personal care services provided by Senior Helpers of Westminster.
Key Responsibilities:
- Manage workload based on goals, initiative, and prioritization.
- Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information.
- Maintain appropriate gross profit margin for each case.
- Respond to situations where scheduling conflicts, emergencies, and/or 'callouts' arise.
- Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
- Track and record in company software for all scheduling changes.
- Accept on-call duty averaging two weeks per month and as directed by the supervisor.
- Communicate and provide input to the internal staff on hiring needs regularly.
- May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
- Audit timecards regularly to ensure hours match scheduled hours.
- Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
- Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
- Act as point of contact with the client's family regarding schedules.
- Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
- Work in conjunction with supervisor in resolving complaints, incidents, and injuries.
Requirements:
- High School Diploma or equivalent (GED) is required, Associate degree preferred.
- Previous experience in customer service preferred.
- Minimum of one year in a staffing/scheduling/logistics position preferred.
- Knowledge of general home care/healthcare staffing preferred.
- Excellent organization and communication skills.
- Quick-thinking and astute decision-making skills.
- Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
- Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.
- Excellent problem-solving and creative-solution abilities.
Benefits:
- Paid Time Off
- Supplemental Insurance
- Bonus structure
About Senior Helpers of Westminster:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance
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