Quality Assurance Manager

4 days ago

Westminster, Maryland, United States Eaton Full time
Quality Engineer Manager Job Description

Eaton's AER MSD Mission System Division is seeking a Quality Engineer Manager to manage quality within the assigned integrated product team (IPT – value stream). The Quality Engineer Manager is responsible for providing quality function expertise and managing a team of Quality Engineers and Quality Engineering Technicians to ensure Eaton meets and exceeds customer expectations.

The Quality Engineer Manager establishes stakeholder relationships, facilitates resolution of customer issues, and provides technical support during the life cycle of assigned products. Offers quality leadership, coaching, support, and knowledge of quality philosophies and disciplines to internal and external customers in the coordination of quality improvement efforts.

Key Responsibilities:

  • Manage, coach, and mentor the quality team by providing mentoring and training support for current and new Quality Engineers and Quality Engineering Technicians.
  • Member of the Quality Leadership Team which sets site vision, mission, and objectives for quality.
  • Lead, liaise with, and coordinate with other quality team members to ensure that all relevant quality metrics are recorded, utilized, and appropriate to their purpose.
  • Lead cross-functional corrective action and/or continuous improvement teams in significant quality activities or programs.
  • Assist with the preparation of the information needed for the monthly site quality council review.
  • Responsible to manage Corrective Action Board activities for assigned IPT.
  • Take part in continuous improvement by participating in Root Cause Problem Solving projects.
  • Maintain performance management Key Performance Indicators and ensure active participation of the team in daily metric boards and participate in performance management meetings.
  • Leadership in Advanced Product Quality Planning (APQP) and its deployment in the assigned team (IPT- value stream).
  • Use the latest quality, problem-solving techniques, and best working practices (PDCA/DMAIC, SPC, Process mapping, Cause and Effect Diagrams, 5 whys, Fishbone, A3, 8D, etc.) Ensure proper handling of non-conformities and customer complaints, assuring that the root causes are clearly defined and that corrective actions are put in place and sustainable.
  • Lead quality issue investigation and resolution using problem-solving techniques.
  • Work within the organization to execute changes and improvements to the quality management system.
  • Monitor team compliance to the PPAP/ISIR process for internal and external parts.

Requirements:

  • Bachelor's degree from an accredited institution, or equivalent Military experience.
  • A minimum of 3 years of Management or Supervisor experience within manufacturing environment OR equivalent Military environment.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). Permanent Resident (i.e., 'Relocation is not provided. All candidates must currently reside within 50 miles of Eaton's Westminster, MD facility.

Preferred Qualifications:

  • Knowledge of Quality Control systems and techniques, such as AS9100, ISO 9001, including statistical quality control and inspection and investigation techniques.
  • Experienced in use of AIAG quality tools to reduce variability and mitigate risk (APQP, PPAP, FMEA, Control Plan, MSA, and SPC).
  • Good time-management skills.
  • High level of computer skills (i.e., Microsoft Office Suite: Word, Excel, PowerPoint, Outlook).

Eaton is an Equal Opportunity Employer:

  • Administrative skills required to guide product quality, employee involvement, and productivity programs.
  • Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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