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Security Operations Officer

2 months ago

Manchester, New Hampshire, United States ASM Global Full time
Job Summary

ASM Global is seeking a highly skilled Security Control Officer to join our team at the SNHU Arena in Manchester, NH. As a Security Control Officer, you will be responsible for ensuring the safety and security of all guests, employees, and contract labor while on premises.

Key Responsibilities
  • Monitor all surveillance, access control equipment, and fire panels operated by the facility.
  • Prioritize situations and investigate/dispatch/report all safety and security-related incidents.
  • Follow-up all incidents with written reports and recommendations.
  • Answer emergency, non-emergency, and administrative phone lines and provide an appropriate response as required by the nature of the call.
  • Establish and maintain effective working relationships with all entities who maintain business on the property along with our visitors.
  • Be detail-oriented and maintain accurate records and reports and thrive in a fast-paced environment and stay busy during slower times.
  • Complete daily duties such as maintaining logs, audits, activity/event reports, and key controls.
  • Assist in creating access cards and parking passes.
  • Proficiently utilize and operate standard office equipment and personal computers using Outlook, MS Windows, Excel, Word, CCTV Video Management, etc.
  • Conduct random and route walks of the interior of the facility to ensure the building's safety and security.
  • Works independently, assess situations, and implements good judgment-making skills.
Requirements
  • High school diploma or GED is required.
  • Maintain the highest standards of security ethics and competently handle confidential information.
  • Work independently with minimal supervision and exercises good judgment.
  • The ability to articulate information clearly and concisely.
  • Exhibit strong customer service skills.
  • Effective written, verbal, and interpersonal skills required with the ability to interact with all levels of staff including management, exhibitors, patrons, emergency responders, and others in the course of employment.
  • Professional presentation, appearance, and work ethic.
  • Must be able to speak, read, and write English.
  • Must be at least 18 years old.