Warehouse Operations Manager
3 days ago
Dal-Tile is seeking a highly skilled Warehouse Administrative Manager to oversee daily store operations, train and lead associates in customer service, warehouse duties, and coordinate truck deliveries.
Key Responsibilities- Train and Lead Associates: Develop and implement training programs to enhance customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Coordinate Delivery Truck Deliveries: Schedule and manage delivery truck arrivals and departures, ensuring timely and efficient delivery of goods.
- Perform Customer Service and Warehouse Duties: Provide exceptional customer service, manage orders, and perform various warehouse and office administration tasks as needed.
- Act as Primary Contact: Serve as the primary point of contact for various computer systems, ensuring seamless communication and data exchange.
- Provide Feedback and Performance Evaluations: Conduct regular performance evaluations and provide constructive feedback to management to enhance staff performance.
- Oversee Operations: Ensure daily store operations are performed in accordance with company policies and procedures, focusing on freight, shrink, margins, and overtime management.
- Maintain Customer Confidence: Foster a culture of customer satisfaction, ensuring consistent delivery of high-quality products and services.
- Ensure Safety Compliance: Ensure associates follow standard safety procedures, adhering to corporate safety program standards.
- Assume Management Responsibilities: Assume management responsibilities in the absence of the SSC or Stone Manager, ensuring seamless operation of the warehouse.
- Education and Experience: High school diploma or equivalent experience required; some college or college degree preferred. Computer software knowledge (Word, Excel, Lotus Notes), SSC operating procedures, and certified forklift operator certification.
- Customer Service and Warehouse Experience: Three or more years of customer service and warehouse experience, with one or more years of management experience.
- Math Skills: Strong mathematical skills to manage inventory, track orders, and perform financial calculations.
- Organization and Time Management: Excellent organizational and time management skills to prioritize tasks, meet deadlines, and maintain a high level of productivity.
- Leadership and Teamwork: Strong leadership and teamwork skills to motivate and guide associates, foster a positive work environment, and promote collaboration.
- Communication and Multi-Tasking: Excellent communication and multi-tasking skills to effectively communicate with associates, customers, and management, while handling multiple tasks simultaneously.
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