Warehouse Operations Manager

3 days ago


Aurora, Colorado, United States Daltile Full time
Job Summary

Dal-Tile is seeking a highly skilled Warehouse Administrative Manager to oversee daily store operations, train and lead associates in customer service, warehouse duties, and coordinate truck deliveries.

Key Responsibilities
  • Train and Lead Associates: Develop and implement training programs to enhance customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
  • Coordinate Delivery Truck Deliveries: Schedule and manage delivery truck arrivals and departures, ensuring timely and efficient delivery of goods.
  • Perform Customer Service and Warehouse Duties: Provide exceptional customer service, manage orders, and perform various warehouse and office administration tasks as needed.
  • Act as Primary Contact: Serve as the primary point of contact for various computer systems, ensuring seamless communication and data exchange.
  • Provide Feedback and Performance Evaluations: Conduct regular performance evaluations and provide constructive feedback to management to enhance staff performance.
  • Oversee Operations: Ensure daily store operations are performed in accordance with company policies and procedures, focusing on freight, shrink, margins, and overtime management.
  • Maintain Customer Confidence: Foster a culture of customer satisfaction, ensuring consistent delivery of high-quality products and services.
  • Ensure Safety Compliance: Ensure associates follow standard safety procedures, adhering to corporate safety program standards.
  • Assume Management Responsibilities: Assume management responsibilities in the absence of the SSC or Stone Manager, ensuring seamless operation of the warehouse.
Requirements
  • Education and Experience: High school diploma or equivalent experience required; some college or college degree preferred. Computer software knowledge (Word, Excel, Lotus Notes), SSC operating procedures, and certified forklift operator certification.
  • Customer Service and Warehouse Experience: Three or more years of customer service and warehouse experience, with one or more years of management experience.
Competencies
  • Math Skills: Strong mathematical skills to manage inventory, track orders, and perform financial calculations.
  • Organization and Time Management: Excellent organizational and time management skills to prioritize tasks, meet deadlines, and maintain a high level of productivity.
  • Leadership and Teamwork: Strong leadership and teamwork skills to motivate and guide associates, foster a positive work environment, and promote collaboration.
  • Communication and Multi-Tasking: Excellent communication and multi-tasking skills to effectively communicate with associates, customers, and management, while handling multiple tasks simultaneously.


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