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Medical Appointment Management Specialist

2 months ago


Montgomery, Alabama, United States Jackson Hospital Full time

Position Overview
The Patient Care Call Center Supervisor plays a crucial role in managing all incoming communications for the healthcare facility. This includes, but is not limited to, scheduling appointments, pre-registration processes, facilitating patient inquiries, conducting appointment reminders, and collaborating effectively with healthcare providers and administrative staff to ensure a cohesive approach to patient care.

Key Responsibilities
- Warmly greet each caller with a professional introduction, ensuring a welcoming experience.
- Manage all incoming calls during operational hours, tracking call volumes to optimize staffing levels throughout the day.
- For urgent requests, coordinate immediate appointments or guide patients to appropriate care facilities.
- Update patient information during each interaction, confirming essential details such as mailing addresses, contact numbers, and insurance information.
- Schedule follow-up appointments for continuity of care with various healthcare providers, adjusting as necessary to accommodate changes in availability.
- Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.
- Document all communications meticulously using the designated electronic systems.

Communication and Coordination
- Handle requests for medical records and prescription refills, ensuring all necessary information is collected and forwarded to the appropriate clinical staff.
- Engage with patients who missed appointments to understand their reasons and assist in rescheduling.
- Maintain clear and concise documentation of all interactions to support patient care and operational efficiency.

Qualifications
- High School diploma required; certification as a Medical Assistant from an accredited program is preferred.
- Previous experience in a medical office setting, including roles in reception or insurance billing, is advantageous.
- Strong verbal and written communication skills are essential, along with excellent telephone etiquette and customer service abilities.
- Proficiency in electronic medical records and practice management software is necessary.
- Ability to maintain focus and efficiency while performing tasks in a fast-paced environment.