Medical Appointment Coordinator

18 hours ago

Montgomery, Alabama, United States Chenega Corporation Full time
Job Summary

Chenega Corporation is seeking a highly organized and detail-oriented Medical Appointment Clerk to join our team. As a Medical Appointment Clerk, you will provide exceptional support to our healthcare team by scheduling appointments, maintaining accurate records, and ensuring seamless communication with patients and healthcare providers.

Key Responsibilities
  • Schedule appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty, and subspecialty medical care.
  • Call patients to schedule, reschedule, and/or cancel appointments as needed.
  • Maintain accurate and up-to-date patient records, including demographic information and medical history.
  • Compile and extract medical records data to ensure compliance with regulatory requirements.
  • Support PCM by name processing for appointment and access to care timeframes during allocation of standard appointment types.
  • Maintain appointment schedules using government computer systems and standard protocols and procedures.
  • Call patients as needed to schedule, reschedule, and/or cancel appointments.
  • Obtain updates and file medical records, including documentation requested by healthcare providers.
  • Organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency.
  • Initiate and locate patient medical records, maintaining them in accordance with prescribed directives.
  • Conduct daily pull, delivery, and retrieval of patient records, ensuring arrival prior to appointments.
  • Prepare reports regarding record statistics as necessary and participate in records review as part of the facility's quality assurance program.
  • Retire medical records in accordance with regulatory procedures and guidelines.
Requirements
  • High school diploma or General Educational Development (GED) equivalency.
  • Minimum one (1) year experience in a medical office setting.
  • Qualified typist (computer keyboard) with minimum of 50 WPM.
  • BLS certification through the American Red Cross or the American Heart Association.
Preferred Qualifications
  • Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • Possess excellent English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
  • Ability to communicate effectively, both orally and in writing.
  • Possess general office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems, and office automation systems, to perform a substantial range of medical record maintenance support.
  • Ability to obtain and maintain a NACLC background investigation.
  • Knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
  • Knowledge of Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.
  • Ability to lift and/or move up to 50 pounds.
Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands, and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

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