Customer Service Representative
4 weeks ago
ThinLine Global is seeking a dedicated and passionate Customer Care Team Member to join our Durham-based team. As an equestrian innovator, we're committed to providing exceptional customer service and support to our customers.
Key Responsibilities:
- Answer customer inquiries via phone and email to resolve issues and provide product information.
- Process orders, handle returns, and assist with administrative tasks.
- Collaborate with the team to achieve sales goals and provide excellent customer service.
- Participate in warehouse and shipping activities (10% of work hours).
Requirements:
- 3+ years of customer service experience (entry-level candidates considered).
- Experienced equestrian with a passion for helping horses and riders.
- Self-starter mentality and positive attitude.
- Excellent communication and problem-solving skills.
What We Offer:
- $17-$24/hour depending on experience, plus a generous employee discount.
- Opportunities for growth and professional development.
- A dynamic and supportive work environment.
About ThinLine:
ThinLine Global is a leading innovator in the equestrian industry, dedicated to providing high-quality products and exceptional customer service. We're committed to promoting from within and providing opportunities for growth and development.
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