Customer Service Representative

4 weeks ago


Durham, North Carolina, United States American Horse Publications Full time
Customer Care Team Member

ThinLine Global is seeking a dedicated and passionate Customer Care Team Member to join our Durham-based team. As an equestrian innovator, we're committed to providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Answer customer inquiries via phone and email to resolve issues and provide product information.
  • Process orders, handle returns, and assist with administrative tasks.
  • Collaborate with the team to achieve sales goals and provide excellent customer service.
  • Participate in warehouse and shipping activities (10% of work hours).

Requirements:

  • 3+ years of customer service experience (entry-level candidates considered).
  • Experienced equestrian with a passion for helping horses and riders.
  • Self-starter mentality and positive attitude.
  • Excellent communication and problem-solving skills.

What We Offer:

  • $17-$24/hour depending on experience, plus a generous employee discount.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

About ThinLine:

ThinLine Global is a leading innovator in the equestrian industry, dedicated to providing high-quality products and exceptional customer service. We're committed to promoting from within and providing opportunities for growth and development.



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