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Service Operations Specialist

2 months ago

Kansas City, Missouri, United States PT Holdings LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Support Specialist to join our team at PT Holdings LLC. As a key member of our service department, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our service operations.

Key Responsibilities:
  • Customer Service: Welcome and guide customers in tagging their equipment for repairs, ensuring a positive experience and building strong relationships.
  • Administrative Support: Assist with clerical duties such as scanning, filing, and managing daily mail, maintaining accurate records and ensuring efficient workflow.
  • Service Operations: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data, ensuring timely and accurate completion of tasks.
  • Logistics and Inventory: Manage UPS shipments, ensuring accuracy and proper documentation, and maintain accurate inventory levels to prevent stockouts and overstocking.
  • Safety and Compliance: Prioritize safety and follow our accident prevention procedures, ensuring a safe working environment for all employees.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: Two years of education and/or experience in a related field, preferably in a service-oriented environment.
  • Skills: Strong customer service, communication, and problem-solving skills, with the ability to work independently with minimal supervision.
  • Certifications: Successful completion of a pre-employment drug screen and criminal background check.
Working Conditions:

This is a non-supervisory role, reporting to the Branch Manager. The ideal candidate will be able to work in a typical office environment, with occasional lifting of office equipment, supplies, and boxes. A mix of sitting, walking, and standing throughout the day is expected.